I hate Verizon, and I am going to tell you why.

1.  Sometime in the first half of July:  I noticed that I had gone over my minutes after recently reducing my monthly bill in a (failed) attempt to save money.  I put my plan back up to 900 minutes per month.  I called VW Rep #1 and was told that I shouldn’t be charged any extra because I changed my plan in time.

2. (7/15) My phone was acting funny so I called and went through all the steps and got a replacement sent.  Rep #2 tells me that although my bill may be higher, because Rep #1 told me that it wouldn’t, that falls under a customer error and he will call me on Wednesday (7/20) to resolve any problems if it does not end up being the same.

3.  On 7/20 I notice that my bill is 45 dollars over so I call and get Rep #3.  Rep #3 tells me that there are some overage charges still coming off, and by the end of the day it should be what my normal monthly bill is. 

4.  7/23 and my bill still says it is 45 dollars over.  I email this time, because I am tired of waiting on the phone.  I explain that the three previous people I spoke to assured me that my bill would be what it normally is, and state that the third person I spoke to actually named a specific number.  Rep #4 replies and works out my bill for me and why I am being charged 45 dollars more but completely ignores the fact that THREE REPRESENTATIVES told me I would not be charged any more than normal.

5.  7/23 I call because I am unhappy with #4’s response and want an explanation and I reach Rep #5.  Rep #5 says she has no idea why Reps 1-3 told me it would be my regular price and told me why it would be 45 dollars more.  I told her I felt like I was being ignored and she wasn’t listening to me, and the problem here is that I feel that I was lied to by three different representatives and that that isn’t fair.  She tells me that she could get her supervisor on the line but that her supervisor would definitely deny this request.  I am embarrassed to say, I was so angry that I hung up on this woman.  I respond back to #4 and ask for someone to call me.

6.  7/25 I received a message on my phone from a Verizon representative that explains my bill in a voicemail and offers for me to email back for a further explanation.  I email back and ask for a return call.  This evening Rep #6 called and stated that he understands where I am coming from, from a customers perspective, is unsure why his coworkers did not do this, but is reducing my bill down to what it would normally be. 

Why did this take six different people to fix?